1. Customer Satisfaction
2. Lovan Warranty
3. Return & Exchange Policy
4. Return Instructions

Customer Satisfaction
At Lovan USA, we stand behind the quality of our product and we make things right if you are not satisfied with your purchase. Our shipments are carefully inspected before leaving our warehouse, but in the event you are not satisfied with your purchase simply follow the instructions below.

Lovan Warranty

All items on this web site are new and unused. All items carry our limited 1 year manufacturer warranty. The warranty period begins upon purchase of an item, except in the case of a "special order" or "backorder." In those cases the warranty period begins upon delivery of the item.

The Lovan Nexus Lift is the only Lovan product with a 5-year warranty against manufacturing defects.

Return & Exchange Policy

Lovan USA has a 15-day return and/or exchange policy for any reason. Upon return, your merchandise will be inspected. Unless there is a manufacturer defect, a usage or a 15% restocking fee will apply.

If an item comes to you damaged or defective, Lovan USA will arrange pick up of the item for return and will send a replacement item once pick up of the original shipment has been confirmed. If an item becomes defective after 15 days, you will need to send the defective merchandise to Lovan USA at your cost or one of our service locations for replacement or repair.

If you are returning or exchanging an item that is not defective or damaged, you will be responsible for all shipping fees including the shipping fee when the package was first sent to you. Again upon return, your merchandise will be inspected. Unless there is a manufacturer defect, a usage or a 15% restocking fee will apply.

All items returned must be in its original packaging with a Return Authorization Number or the warehouse will not accept the package.

Return & Exchange Instructions

• Please contact us first. We will issue you a Return Authorization Number which you have to put somewhere on the return package.
  Most of the time, the item might not be defective and a Lovan USA customer representative will be able to resolve the problem.

All items returned must be in its original packaging with a Return Authorization Number or the warehouse will not accept the package.

• Exchanges. If an item comes to you damaged or defective, Lovan USA will arrange pick up of the item for return and will send a replacement item once pick up of the original shipment has been confirmed.
• Pending inspection, a refund or credit will be issued to you for the value of the item. Shipping fees are non-refundable. A copy of the refund receipt and email confirmation of the refund will be provided for you.
• Lovan USA can be contacted at weborders@lovanusa.com or by calling 1-562-602-2333 and asking for the web department. You can also write to us at the following address.
  
  Lovan USA
  Attn: Returns Department
  15930 Downey Ave.
  Paramount, CA 90723