- Delivery Methods
- Shipping Restrictions
- Shipping &
Delivery Estimates
- Changing Your
Shipping Address
- Tracking Your
Order
- Undeliverable
Packages
- Problem With an
Order?
Delivery Methods
Standard Delivery –
Standard Delivery to a residence or a location requiring
a specific floor, suite or office within a building.
Packages may be left at delivery location if no one
is available to receive the shipment. Includes Standard,
Two-Day, and One-Day options if available. This only
applies to UPS or Fedex.
Truck Delivery for oversized,
overweight, or fragile packages: please note, freight
companies will only deliver curbside.
To The Door Delivery –
Package will be delivered to the front door of the residence
without delivery appointment. No signature is required
and package may be left at delivery location if no one
is available to receive the shipment. This only applies
to UPS or Fedex.
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Shipping Restrictions
We guarantee all items to be damage free when they
leave our docks. If htere is a manufacturing defect,
we replace the item at no charge to you. The shipping
contract is between you and the freight company and
legal ownership of the merchandise passes to you once
item leaves our warehouse. However, the items are 100%
insured and we will assist you with any claims but ultimately
the responsibility is yours to file and following up
on a claim. Please inspect all packages before the driver
leaves. If you see any damage(s) or defect(s) just refuse
the item.
Most products at Lovan USA can be shipped to all 48
states free of charge unless specified in the specific
product page. However, there are a few restrictions:
• We cannot ship internationally, nor do we
ship to U.S. Protectorates, Guam or the Virgin Islands
and any APO/FPO addresses.
• Heavy or oversized products can be shipped only
to the continental 48 states. They cannot be shipped
to APO/FPO addresses. This will be indicated on the
product description page.
• All Canadian orders are responsible for shipping
and brokerage fees.
• For certain orders over $400 shipping, a signature
will be required upon delivery.
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Shipping & Delivery Estimates
Estimated Shipping Dates
Estimated shipping dates are based on several factors,
including your destination address, how quickly the
shipping department can obtain and assemble items for
shipment, and the amount of orders.
Our goal to have your order shipped out within 3 days
of receiving your order.
Estimated Delivery Dates
To determine the date you'll receive your order, use
the following calculation:
(Availability) + (Shipping Method) = Estimated Delivery
Date
Selecting 1- or 2-day shipping means that you will
receive your order faster; however, it doesn’t
necessarily mean that your order will arrive at your
door in one or two days. During Checkout, you’ll
see the estimated ship date for your order on the "Place
Order" page. Please keep in mind that there is
no weekend delivery for one- or two-day shipping.
When shopping, you’ll see the availability time
(for example, “usually ships within 24 hours,
usually ships between 1-2 business days", etc.)
listed on the product description page right below the
image. You’ll see the availability again during
Checkout, on the Items page.
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Changing Your Shipping Address
As long as your order is not shipped or "shipping
soon," you may change the shipping or billing address
online. Here’s how:
1. Please notify us through email.
2. Call us.
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Tracking Your Order
If you have a tracking or delivery confirmation number
follow the links below for more information. For your
convenience we have included examples of tracking numbers.
If you're not sure whether or not your order has been
shipped, check the status of your recent orders in My
Account.
UPS
http://www.ups.com/WebTracking/track?loc=en_US
Phone: 1-800-742-5877
Sample Tracking: 1Z9999999999999999
999999999999
X9999999999 (X = Any Letter)
US Postal Service
http://www.usps.com/shipping/trackandconfirm.htm
Phone: 1-800 222-1811
Sample Tracking: 1122334455667788990011 (22 characters)
FedEx
http://www.fedex.com/us/tracking/?link=1&ascend_header=1
Phone: 1-800-463-3339
Sample Tracking: 12345678912345678912 (Ground)
123456789123456 (Ground)
123456789123 (Express)
DHL / Airborne
http://www.dhl-usa.com/home/home.asp
Phone: 1-800 225-5345
Sample Tracking 1234567890 (10-11 characters)
Trucking Transportation
Please Contact Us for further information.
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Undeliverable Packages
Occasionally packages are returned to us as undeliverable.
When the carrier returns an undeliverable package to
us, we’ll send an e-mail notifying you of the
return and issue a full refund (including shipping charges).
We are unable to re-ship orders that are returned to
us as undeliverable. If you would still like to purchase
items that were undeliverable, you are welcome to place
another order at Lovan USA with a new shipping
address.
If you suspect your order was deemed undeliverable,
you should receive confirmation of its return or a refund
within four weeks of the estimated delivery date. If
more than four weeks have passed, please Contact Us.
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Why Was My Package Undeliverable?
Our carriers may deem a package undeliverable for any
of the following reasons:
• Incorrect or Out-of-date Address
• P.O. Box Format: When entering a post office
box as a shipping address, please be sure to enter it
as “PO BOX” followed by the number. Otherwise,
it may mistakenly be sent through a carrier that won’t
deliver to those addresses.
• Other Address Problems: Some organizations have
strict delivery restrictions for their residents. These
rules are determined independently and may vary.
• Illegible Label: In rare cases, it is also possible
that the address became illegible during the shipping
and handling process.
Failed Delivery Attempts:
Most of our carriers make one to three attempts to
deliver a package. Packages that contain more than $400
of merchandise may a signature. After the attempts at
delivery, either a note will be left on your door or
the package will be returned to us (and your account
will be credited).
Refused by Recipient:
If a gift recipient is not expecting a gift, they may
refuse the package if they believe it was sent to them
in error. If you still want to send these items, you
may want to re-order and let the recipient know that
a surprise is on the way.
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Problem With an Order?
If something is wrong with your order, we certainly
want to help you. Please read the information below
for more on how to proceed.
Do you need to cancel or change
an order that has not yet entered the shipping process?
You can cancel any items from an order up until
some of the items enter the shipping process. Call us
immediately at 562-602-2333. If you email us, we might
not get the information fast enough before shipping
it out.
Did you receive a damaged or defective
item? For directions on how to return an item and
the return policy, click here.
Are you missing an item? Check
the packing slip that was included with your shipment.
In order to fill your order quickly and efficiently
with items already in stock at different distribution
centers, we may have split your order into multiple
shipments, which we would indicate on the packing slip.
If this is the case, rest assured that you will not
be charged any additional shipping costs beyond those
you had originally authorized. Visit My Account for
estimated delivery dates for your order.
Did you receive the wrong item?
For directions on how to return an item and the
return policy, click here.
Wondering where your order is?
If you have not yet received your order at all
and think that you should have by now, visit My Account.
Here you will find updated availability information,
estimated delivery dates and tracking numbers when the
carrier has made them available.
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