Lovan USA want you to know how we collect,
use and protect information about our online guests.
- What information about guests do
we collect?
Information You Give Us
Information from Other Sources
Automatic Information
- What are "Cookies" and
how do we use them?
- Does our website share information
it receives?
Within the Company
Service Providers
Protection of Our Website and Others
Business Transfers
- What choices do I have?
E–Mails
- What about links to and from other
websites?
Your Consent
- Disclosures Permitted or Required
By Law
California Residents
Vermont Residents
- Confidentiality and Security
Secure Sockets Layering (SSL)
Safe Shopping Guarantee
Other Alternatives
What information about guests do
we collect?
Information You Give Us
We receive and may store any information you enter on our
website or give to our website in any other way. For example,
we collect information you provide when you place an order,
register with us, send us an e-mail or call us. This information
may include:
• your name.
• your mailing address.
• your e–mail address.
• your phone number.
• your credit card number.
It may also include any other personal or preference information
you provide to us.
Information from Other Sources
We may receive information about you from other sources.
This may help improve the personalization of our service to
you by providing better product recommendations or special
offers that we think will interest you.
Automatic Information
We receive and store certain types of information whenever
you interact with our website. For example, we use "cookies"
like many other websites. Through "cookies" we obtain
certain types of information when your web browser accesses
our website. There are utilities designed to help you visit
websites anonymously. Although we cannot provide you with
a personalized experience or certain services at our website
if we cannot recognize you, we want you to be aware that these
tools exist.
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What are "Cookies" and
how do we use them?
Cookies are alphanumeric identifiers that we transfer to
your computer's hard drive through your web browser. Cookies
allow us to provide features such as Welcome, John Do and
storage of items in your Cart between visits.
The "help" portion of the toolbar on most browsers
will tell you how to prevent your browser from accepting new
cookies, how to have the browser notify you when you receive
a new cookie or how to disable cookies altogether. However,
cookies allow you to take full advantage of some of our website's
best features, so we recommend that you leave them turned
on.
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Does our website share information
it receives?
Within the
Company
Lovan USA share information we collect at our website
within the company such as the accounting, shipping, or customer
service departments. Lovan USA may use this information
to offer you products and services that may be of interest
to you.
Service Providers
Our website may also share information with companies that
provide support services to us (such as a printer, shipping
house or web host) or that help us market our products and
services. These companies may need information about you in
order to perform their functions. These companies are not
authorized to use the information we share with them for any
other purpose.
Protection
of Our Website and Others
We may disclose information you provide to our website when
we believe disclosure is appropriate to comply with the law;
to enforce or apply our Conditions of Use and other agreements;
or to protect the rights, property or safety of our website,
our users or others.
Business Transfers
If some or all of the business assets of our website are
sold or transferred, we generally would transfer the corresponding
information regarding our guests. We also may retain a copy
of that guest information.
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What choices do I have?
E–Mails
If you provide our website with your e-mail address, you
may receive e-mails from us. You can discontinue these e-mails
by canceling your subscription to these services. Simply log
into your account and change the preferences.
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What about links to and from other
websites?
Our website may offer links to other sites. Other sites have
their own policies regarding privacy. If you visit one of
these sites, you may want to review the privacy policy on
that site. In addition, you may have linked to our website
through another site. For example, in certain cases you may
have linked to Lovan USA through banner advertising
on another site. In such cases the site you linked from may
collect information from people who click on the banner or
link. You may want to refer to the privacy policies on those
sites to see how they collect and use this information.
Your
Consent
By using our website, you consent to our use of information
that is collected or submitted as described in this online
privacy policy. We may change or add to this privacy policy
so we encourage you to review it periodically.
Disclosures Permitted or Required
By Law
We may also provide information about your account to others
as permitted or required by law. For example, we may share
information to process transactions, service accounts, report
credit history to credit bureaus, or prevent fraud.
CALIFORNIA RESIDENTS
Based on California law, we automatically treat accounts
with California mailing addresses as if you have opted out
of the sharing of account information with "Other Companies"
outside the Lovan USA, as described above. In addition,
we do not share or disclose any account information with other
financial institutions for joint marketing purposes. Finally,
we share or disclose account information within the Lovan USA
as permitted by California law.
VERMONT RESIDENTS
Based on Vermont law, we automatically treat accounts with
Vermont mailing addresses as if you have opted out of the
sharing of account information with “Other Companies”
outside the Lovan USA, as described above. In addition,
we automatically treat accounts with Vermont mailing addresses
as if you have opted out of the sharing of account information
within the Lovan USA, as described below under “Effects
of Opting Out Within the Lovan USA”.
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Confidentiality and Security
Only our authorized employees and representatives have access
to account information. They are trained to maintain confidentiality
and security. We also have physical, electronic, and procedural
security safeguards that comply with federal standards.
Secure Sockets
Layering (SSL)
Our website uses Secure Sockets Layering (SSL) to encrypt
your personal credit information, including your credit card
number, before it travels over the Internet. SSL technology
is the industry standard for secure online transactions. Because
we use SSL, placing an order online at our website is just
as safe as giving your credit card number over the phone.
Safe Shopping
Guarantee
Our security measures are designed to prevent anyone from
stealing and using your credit card number. In addition, consumer
protection laws protect you against the unauthorized use of
your credit card. Under the Fair Credit Billing Act, if your
credit card is used without your authorization, your liability
for those fraudulent charges cannot exceed $50. So, if someone
steals your credit card or your credit card number, your liability
is limited to $50 no matter how much the thief charges to
your account. If your credit card provider does hold you liable
for any part of this $50, we will cover the entire liability
for you, up to the full $50.
We will cover this liability only if the unauthorized use
of your credit card resulted through no fault of your own
from purchases made at our website while using the secure
server. In the event of unauthorized use of your credit card,
you must notify your credit card provider in accordance with
its reporting rules and procedures.
Other Alternatives
One-Time Credit Cards, also referred to as a ‘substitute,’
or disposable card, it can only be used once because it has
a ‘virtual’ account number assigned to it. Many
credit card companies and banks offer this as a free service
for their customers, so start by checking with your financial
institution of choice. Depending upon the company, the virtual
card numbers can be used for a single purchase or for a single
vendor on a recurring monthly basis, for items such as a utility
bill.
In all cases, the merchant never gets your real account number
to store in their database, so even if someone does break
in and steals the information, your transaction information
is worthless to the thief. In most cases, you will download
a program from your card issuer or bank that allows you to
generate the virtual card number, list the intended merchant
and then create a limit and expiration date all on your own
home computer. Whether you use a standard credit card or single
use credit card, the same safety rules apply for online shopping:
• Make sure that you are on a secure site (look for
“https:” instead of the normal “http:”
in front of the web address and a yellow lock at the bottom
right corner of the page) before submitting your credit card
info.
• Check the Privacy Statement link to see how the company
intends to use the personal information that you are about
to give them.
• Make sure that you can find a physical address (not
a P.O. Box) and a phone number in the contact section before
you make your purchase in case you have a problem later.
• Be sure to print a copy of any online receipts so
that you have a paper copy of the transaction in case there
is a problem later.
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